Cancel any time.
No hoops.

Cancelling your subscription

You can cancel at any time by emailing hello@builderpilotai.com.

Cancellation takes effect at the end of your current billing period. You keep access until then, and we won't bill you again after you cancel.

We don't require a reason, and we don't require notice beyond telling us.

Automatic renewal

BuilderPilot packages renew automatically at the end of each billing period at the then-current rate, until you cancel.

• Your billing period and rate are shown at checkout and on every invoice
• For renewals where advance notice is required or offered, we aim to email you at least 7 days in advance
• Cancel any time before the renewal date to avoid the next charge

The compatibility window

The first 30 days of a new engagement are a compatibility window.

During this period we work with you to connect your AI coworkers to the systems you already use. If we can't establish a workable connection to the systems identified during onboarding, you may cancel and receive a full refund of fees paid.

After the compatibility window

Once the compatibility window closes, subscription fees are non-refundable. You've had access to the service for the period billed, and you can cancel at any time to stop future charges.

If something goes wrong, tell us. Where the service has genuinely failed you, we may offer a refund or credit at our discretion. We'd rather sort out a problem than lose a client over one — but please raise it with us while it's happening, not months later.

This is discretionary. It isn't a guarantee, and it doesn't extend the compatibility window.

Disputes

If you disagree with a refund decision, email hello@builderpilotai.com and we'll review it. We'd much rather sort something out directly than have you go to your card issuer.

How refunds are issued

Approved refunds go back to the original payment method within 5–10 business days after approval, subject to your financial institution.

Contact

hello@builderpilotai.com